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We strive to respond to all inquiries within 2 hours during business hours. For urgent matters, please call us directly at +1 (800) BD-IS³, and our team will assist you immediately. Emergency support is available 24/7 for existing customers.

Absolutely! We offer personalized product demonstrations tailored to your specific needs. Simply:

• Fill out the contact form above and select "Request a Demo"
• Call us directly to speak with a sales representative
• Use the live chat feature for instant scheduling

Demos typically last 30-45 minutes and can be conducted online or in-person at one of our offices.

We provide comprehensive support across multiple channels:

• Technical Support: 24/7 assistance for system issues and troubleshooting
• Sales Inquiries: Expert consultation on products and pricing
• Implementation Support: Guidance during setup and integration
• Training Services: Onboarding and ongoing education for your team
• Account Management: Dedicated support for enterprise customers

Yes! We're always looking for strategic partners who share our vision for transforming the maritime industry. We offer several partnership opportunities:

• Technology Partners: Integration and API partnerships
• Reseller Program: Authorized resellers in key regions
• System Integrators: Implementation and consulting partners
• Strategic Alliances: Co-development and joint ventures

Please select "Partnership Opportunity" in the contact form, and our partnerships team will reach out to discuss options.

While you can contact any of our offices, we recommend reaching out to your regional location for faster service:

• North & South America: San Francisco (HQ) or Santos office
• Europe & Africa: Rotterdam office
• Middle East: Dubai office
• Asia Pacific: Singapore or Sydney office

All offices are connected to our global support network, ensuring you receive expert assistance regardless of location.

We take security very seriously. If you've discovered a security vulnerability or have a security concern, please:

• Email our security team directly at security@bd-is3.com
• Mark your message as "URGENT - Security Issue"
• Include detailed information about the vulnerability
• Do not disclose the vulnerability publicly until we've addressed it

Our security team responds to critical reports within 1 hour, and we have a responsible disclosure policy that rewards security researchers.